The Continental is a chain of hotels located all around the world that function as a neutral territory for members of the criminal underworld. They are frequented by many hitmen and notorious murderers. The Continental in New York City is owned by Winston, a friend of John and a ruthless enforcer of the hotel’s rules. The reception is operated by a concierge named Charon.
Winston is the owner of the New York Continental Hotel, an establishment that functions as a neutral territory for hired killers. Winston seems to hold a high position in the underworld society and all assassins know the rules of the Continental. However, Winston’s personal history, and that of the hotel, is unknown.
John finds Santino at the Continental Hotel, where people like John are not allowed to kill. He kills Santino, anyway, the hotel manager declares him “excommunicado” to the underworld, and he ends the movie on the run. No “business” can be conducted on the Hotel premises, including fighting and carrying out contracts on other assassins in the hotel.
The Continental Office is run and managed by a group of mainly tattooed female operators in vintage pink uniforms. They take orders from Winston in managing memberships of the Hotel.
To prevent hacking and ensure confidentiality, the office is outfitted with far-outdated Commodore 64 computer systems and wired rotary phone lines, although the screen output shows that the inner workings of the computers are not the original. The computers and phones are used to put out contracts, declare a member’s excommunication, and perhaps send out all official communications emanating from the Continental.